ERP for electronics and computer shops in Bangladesh
SORS ERP gives computer and electronics retailers one system for POS, bank EMI plans, serial number tracking, warranty and RMA, stock across outlets and an online store with PC Builder.
Typical businesses
- Computer and laptop shops in Multiplan Center and IDB Bhaban, Dhaka
- Mobile phone and accessories retailers on Elephant Road
- Electronics shops in Agrabad, Chattogram
- Component and peripheral dealers with a Facebook page and a website
- Multi-outlet electronics chains with a service centre
Modules that matter here
You sell laptops, components, phones and accessories where margins are thin and every unit has a serial number. Customers ask for bank EMI, want a warranty card they can trust, and compare your price with the shop next door and with Facebook pages. Running that on a desktop billing tool, an Excel stock sheet and a due khata means the numbers never fully agree.
SORS ERP was built with this trade in mind. It records serial numbers at purchase and sale, prints Mushak 6.3 invoices, applies EMI templates for each bank, and tracks warranty claims back to the vendor. The same items and prices feed your POS counter and your online store, including a PC Builder that checks component compatibility before checkout.
It is web based and runs on the shop PC or in your phone's browser, hosted by SORS Technology or on your own server. Item names, addresses and receipts can be in Bangla, and onboarding, training and support are in Bangla; a Bangla interface is on the roadmap. We are a new company, founded in 2024, so we would rather show you the software than make claims about customer counts.
What goes wrong today
- Serial numbers tracked on paper
- A laptop comes back for warranty and nobody can prove which supplier it came from or when it was sold. Serial numbers written on the invoice copy or in a notebook are slow to search and easy to lose.
- EMI paperwork in a spreadsheet
- Each bank has its own tenures and charges. Staff work them out by hand or from a printout, mistakes happen at the counter, and reconciling the bank settlement against the invoice later takes hours.
- Warranty and RMA claims fall through
- Faulty items sit in a corner waiting for the vendor. Without a record of what was sent, when, and what came back, replacements are missed and customers ring repeatedly to ask about their item.
- Stock does not match the shelf
- Fast-moving accessories, price changes every week and a second outlet or godown make Excel stock unreliable. You find out an item is missing only when a customer asks for it and the shelf is empty.
- Facebook orders live outside the books
- Orders taken on Messenger and WhatsApp are written down separately, so stock, dues and courier COD are reconciled by hand at the end of the month, if they are reconciled at all.
- Mushak challans typed by hand
- VAT invoices are produced in a separate template, purchase VAT is added up at month end, and the return is prepared from memory and receipts rather than from the sales ledger.
How SORS ERP is set up for you
- Serial numbers from GRN to sale Inventory & Warehouses
- Import or scan serial numbers on goods receipt, pick them at the counter or on the invoice, and search any serial later to see its supplier, purchase date, sale and warranty status.
- EMI templates for each bank Sales & Invoicing
- Set up EMI plans with per-bank tenures once. At sale time staff pick the bank and tenure, the instalment is shown on the invoice, and the Mushak 6.3 tax invoice is generated from the same sale.
- Warranty and RMA in one place RMA & Warranty
- Log an RMA request against the sold serial, move the item into RMA stock, raise the vendor claim, and track it until a replacement or repair comes back. Customers get status updates by SMS.
- Counter POS with barcode scanning POS
- Counter sessions, held bills, barcode scanning, receipt printing, cash and MFS payments recorded per method, and a Z-report at end of day so each counter balances before staff go home.
- Online store with PC Builder E-commerce
- The ERP is the backend for your website: the same items, prices and stock, EMI display on product pages, and a PC Builder and Keyboard Builder that check component compatibility before checkout.
- Mushak 6.3 and VAT returns Accounting & Mushak VAT
- Every sale can produce a Mushak 6.3 challan, purchases build the 6.1 register, and period summaries prepare the VAT return. Sales, purchases and returns post to accounts automatically.
A day inside the system
The order of events as it runs in SORS ERP.
- 1
Receive stock and scan serials
Goods arrive against a purchase order. Staff record the GRN, scan or import serial numbers, print barcodes, and the supplier bill posts to accounts payable.
- 2
Sell at the counter
A customer asks for a laptop on EMI. Staff pick the bank plan, scan the serial, take the down payment by cash or bKash, and print the Mushak 6.3 invoice.
- 3
Fulfil online and Facebook orders
Website orders arrive in the ERP, stock is reserved, the shipment is booked with Steadfast through its API or recorded against another courier, and the customer receives an SMS with the tracking number.
- 4
Handle a warranty return
The sold serial is looked up, an RMA is opened, the item moves to RMA stock, and a vendor claim is raised with the supplier for repair or replacement.
- 5
Close the day
Each counter runs its Z-report, cash and MFS totals are checked, COD collections from couriers are reconciled, and the owner sees the day's sales and dues on the dashboard.
Frequently asked questions
Can SORS ERP track serial numbers for laptops, phones and components?
Yes. Serial numbers are recorded on goods receipt, either scanned or imported in bulk, and picked at the point of sale. You can search any serial later to see its supplier, purchase date, invoice and warranty status, which is what you need when an item comes back.
Does it handle bank EMI for electronics sales?
It has EMI templates where you define each bank's tenures and charges. At the counter or on an invoice, staff choose the bank and tenure, and the instalment breakdown appears on the sale and on the online product page. Settlement with the bank still happens through your bank; the ERP records the receivable and the payment.
Can it run our website as well as the shop?
Yes. SORS ERP works as a headless backend for an online store, with a storefront that runs on Cloudflare Pages. Items, prices, stock, EMI display, PC Builder and Keyboard Builder all come from the same data as your counter, so there is no second catalogue to maintain.
Does it work if the internet drops during load-shedding?
SORS ERP is a web application that installs as a PWA and shows an offline page when the connection drops, but sales cannot be completed without a connection. Most shops keep a mobile hotspot as backup. There is no native mobile app; the responsive web app works in a phone browser.
Can we generate Mushak 6.3 invoices from the POS?
Yes. A Mushak 6.3 tax invoice can be generated from any sale, with Mushak numbering and a submit and approve workflow. Purchases feed the 6.1 register and the period summaries prepare the VAT return figures for your accountant.
See it set up for electronics & computer shops
A 30-minute demo on your own sample items and parties. Bangla or English.